Police add texting to crisis negotiation arsenal

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Texting Standoff Negotiations
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Texting Standoff Negotiations
In a May 6, 2014 photo, Sgt. Andres Wells of the Kalamazoo Dept. of Public Safety, who successfully used text messaging to negotiate with a suicidal robbery suspect during a 2011 standoff is seen in his armored vehicle holding his cell phone and vehicle speaker. The suspect was unable to hear Wells's voice through the horn of the Bearcat armored car and gave up after a texting conversation with Sgt. Wells. With 6 billion text messages exchanged daily in the United States, texting is becoming a more frequent part of police crisis negotiations. (AP Photo/Mark Bugnaski)