Alaska Airlines computer system back up and running

Alaska Airlines computer system back up and running »Play Video
Passengers wait for information from Alaska Airlines at the Yakima Air Terminal. Photo by Sarah Navoy, Action News

YAKIMA, Wash. -- Alaska Airlines has fixed the computer problem that delayed flights Monday across its 64-airport network on West Coast and in Mexico and Canada, and operations slowly are returning to normal.

The problem was caused by a severed Sprint fiber optic line that cut the Seattle-based airline's connection to its Sabre ticketing system at 7:40 a.m.

Lines of frustrated passengers grew at the airline's Sea-Tac hub and other airports as Alaska Airlines was unable to put passengers on planes, except by handwritten paperwork. At least 53 flights were canceled, an airline official said, including all the airline's international flights.

The airline said the data connection was restored before 1 p.m. but passengers could still expect some delays as the system adjusts.

The problem was caused by a combination of two fiber optic cuts in the Sprint system. One occurred at a construction site along railroad tracks between Chicago and Milwaukee and the other was somewhere between Portland and Seattle, said Sprint spokeswoman Crystal Davis in Reston, Va.

"Typically if there's just one cut traffic reroutes automatically," she said. "Because there were two cuts with hours of each other, it caused this disruption."

The airline told waiting passengers at Sea-Tac they could re-book later at no charge.

About half the flights at Sea-Tac are Alaska Airlines or its sister airline, Horizon Air. No other airlines or any airplanes at Sea-Tac were affected by the problem, airport spokesman Perry Cooper said. But lines were out the door in the Alaska Airlines part of the terminal.

Seattle-based Alaska Airlines is the seventh-largest U.S. airline based on passenger traffic and is the dominant U.S. West Coast air carrier. It has an average of 436 flights a day at 64 destinations.

Alaska and Horizon Air are owned by Alaska Air Group.