It Pays to Negotiate

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By Heather Reese

Summary

People are cutting back on lots of purchases these days. But if there's something you've got to buy, Consumer Reports says get ready to negotiate.

Story Published: May 27, 2009 at 4:45 PM PST

People are cutting back on lots of purchases these days. But if there's something you've got to buy, Consumer Reports says get ready to negotiate. In fact, there's never been a better time to haggle over everything from electronics and clothes to furniture—even medical bills.

Consumer Reports says your approach is critical. Demanding a discount will get you nowhere. And trying to work a deal in front of other customers is a bad idea, too. You want to find the person in charge, be polite, and be discreet.

Consumer Reports' special publication, Rebuild Your Finances, says in order to negotiate the best deal, you've got to do your homework. Check the Web for the best prices and gather up sales flyers, newspaper ads, and circulars to take to the store. If you have proof that an item is being sold for less elsewhere, ask the store to match it. But if you can't get a break on price, ask for free shipping, delivery, or installation.

Another opportunity to haggle—floor models at furniture and appliance stores. Electronics stores, too. Consumer Reports finds that more than 90 percent of those who've asked for a discount in the last few years got it on at least one purchase.

Also keep an eye out for minor flaws. For example, a bag was priced at $20 was sold for $3 because there was a rip in the lining. And paying with cash is another way to sweeten the deal.

Consumer Reports says timing can make a big difference in snagging a good deal. Try at the end of the month when salespeople are trying to meet their quotas. And don't forget to ask about upcoming sales. Even ask whether a salesperson can set something aside for you until the sale.